Shipping Policy
Shipping
Delivered to your door.
Anywhere on earth.
Every ZeniRay order ships free — to every country we serve, with no minimum spend and no exceptions. Pure water shouldn't cost more to deliver.
Free Worldwide Shipping
Every ZeniRay order qualifies for free international shipping, regardless of your location or order size. The price you see is the price you pay.
Order Processing
Orders are processed within 1–3 business days of payment confirmation. You will receive a dispatch confirmation email with your tracking number as soon as your order leaves our warehouse.
Orders placed on weekends or public holidays are processed on the next business day.
Estimated Delivery Timeframes
| Region | Estimated Delivery |
|---|---|
| UAE & Saudi Arabia | 10–14 business days |
| Rest of GCC & Middle East | 10–14 business days |
| Europe | 10–14 business days |
| United States & Canada | 10–14 business days |
| Australia & Asia Pacific | 14–20 business days |
| Rest of world | 14–20 business days |
Delivery estimates are from the date of dispatch. Timeframes may vary due to local customs clearance, public holidays, and carrier schedules.
Where We Ship From
ZeniRay operates warehouses in both the UAE and China. Depending on your location and product availability, your order may be dispatched from either facility — always at no additional cost to you. UAE and GCC customers may receive their orders from our UAE warehouse, reducing transit times.
Order Tracking
Every ZeniRay shipment is fully tracked. Once your order is dispatched, you will receive a tracking number by email.
If you have not received tracking information within 2–3 working days of placing your order, contact us at support@zeniray.com.
Customs, Duties & Import Taxes
Import duties, customs fees, and local taxes — where applicable — are the responsibility of the customer and are not included in the product price or shipping cost.
For UAE and KSA customers, most personal-use imports of home appliances clear without additional duty, but requirements can vary.
Damaged or Lost in Transit
Damaged on arrival: Contact us at support@zeniray.com within 48 hours of delivery with your order number and a photograph or short video showing the damage. We will arrange a replacement promptly.
Lost in transit: If tracking shows no movement for more than 10 business days beyond the estimated delivery date, contact us and we will investigate and resolve your case.
Business & Bulk Orders
For commercial, hospitality, or bulk orders — hotels, restaurants, developers, distributors — contact us at support@zeniray.com before placing your order.
Contact Us
Reach us through our Contact page or at support@zeniray.com. We respond within one business day.
Last updated: June 2026