Privacy Policy

Privacy Policy

Your data is yours.
We protect it like we protect your water.

ZeniRay is committed to protecting your privacy. We collect only what we need to serve you well — and we never sell your personal information to third parties.

Who We Are

ZeniRay is a mercury-free UVC LED water sterilization brand operated by Whimsy Win Inc., a Delaware C-Corp. Our website is zeniray.com. For privacy enquiries, contact us at support@zeniray.com.

What Information We Collect

When you place an order: name, email address, shipping address, billing address, phone number, and payment information. Payment details are processed securely by Shopify Payments and our payment partners — ZeniRay does not store card details.

When you contact us: name, email, and the content of your message.

When you visit our website: browsing data, device type, IP address, and pages visited — collected automatically by Shopify and analytics tools to help us improve our site.

When you subscribe to emails: your email address, used only for order updates and, with your consent, marketing communications.

How We Use Your Information

  • To process and fulfil your order
  • To send order confirmations and shipping updates
  • To respond to your customer service enquiries
  • To send marketing emails, if you have opted in (you may unsubscribe at any time)
  • To improve our website and product offering
  • To comply with applicable legal obligations

Sharing Your Information

We do not sell your personal information. We share your data only with trusted service providers who help us operate our business:

  • Shopify — our e-commerce platform
  • Payment processors — to securely handle transactions
  • Shipping carriers — to deliver your order
  • Email service providers — to send transactional and marketing emails

All third-party providers are required to handle your data in accordance with applicable privacy laws.

Cookies

Our website uses cookies to enable core functionality (such as the shopping cart) and to understand how visitors use our site. You may control cookie preferences through your browser settings. Disabling cookies may affect some website features.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications at any time
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at support@zeniray.com.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including order records and warranty claims, and as required by applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date. We encourage you to review it periodically.

Contact Us

For any privacy-related enquiry, contact us at support@zeniray.com or through our Contact page.

Last updated: June 2026