Returns & Warranty
Returns & Warranty
Three years of certainty.
Replacement, not repair.
ZeniRay devices contact your home's water supply. That means our standard is not just performance — it is safety. Every unit carries a 3-year replacement guarantee: if anything is wrong, we replace it. No repair wait, no back-and-forth.
3-Year Warranty — All Models
| Model | Warranty | Coverage |
|---|---|---|
| 4 LPM Under-Sink | 3 years | Full unit replacement |
| 10 LPM Whole-House | 3 years | Full unit replacement |
| 25 LPM Whole-House | 3 years | Full unit replacement |
| 45 LPM Pro-Stream | 3 years | Full unit replacement |
| 46 LPM Pro-Stream Elite | 3 years | Full unit replacement |
Warranty covers manufacturing defects, component failure, and performance issues under normal use. It does not cover physical damage caused by misinstallation, misuse, or external factors.
How to Make a Warranty Claim
Because ZeniRay units contact your home's water supply, we require a short video showing the issue before issuing a replacement. This protects both you and us — and means we can act fast.
- Email support@zeniray.com with your order number and a brief description of the issue.
- Send a short video clearly showing the fault (30–60 seconds is sufficient).
- Our team will review and respond within 1 business day.
- Once confirmed, we dispatch your replacement unit. No repair, no waiting.
Returns Policy
Because ZeniRay devices are installed directly into your home's water supply, we do not accept returns on installed or used units. This is a hygiene and safety policy — for your protection and for every customer who follows you.
Unopened units — 14-day return window. If your order has not been installed and is in its original, sealed packaging, you may return it within 14 days of delivery. Return shipping is at the customer's expense.
Opened or installed units — no return. Once a unit has been installed or the packaging opened for installation, it is not eligible for return. If there is a performance issue, your 3-year warranty applies.
46 LPM Pro-Stream Elite ($599) — premium support. For our highest-value unit, our team will conduct a brief video consultation before processing any warranty claim, to ensure the fastest and most accurate resolution.
Initiating a Return (Unopened Units)
- Email support@zeniray.com within 14 days of delivery with your order number.
- Confirm the unit is in original, sealed, unopened packaging.
- We will provide return instructions and a return address.
- Once received and inspected, a refund will be processed within 5–7 business days to your original payment method.
Contact Us
For warranty claims or return requests, contact us at support@zeniray.com or through our Contact page. We respond within one business day.
Last updated: June 2026